- Your orders are shipped from our warehouse at Karachi through registered courier companies at your doorstep.
- Orders are shipped within 2 (two) to 3 (three) business days and upon confirmation of order for COD.
- Normally, purchased products will deliver at your doorstep within 5 (Five) business days from the date of order made between 9AM – 6PM during Monday to Saturday and plus 1 (one) business day for orders made between 6PM – 9AM during Monday to Saturday or Sunday. Delivery of all orders will be to the mailing address as provided by you at the time of placing your order.
- As per laws of the Land we are obliged to send the Invoice copy along with the package as a part of shipping document including for any order made for Gifting purpose.
- Goods receipt will need to be signed upon delivery. If you can’t be there to sign for your delivery, please suggest an alternative person; family member, colleague, neighbor etc. However, Thejade.pk will not take responsibility for products signed by any alternative person.
- Thejade.pk is not responsible for damage after delivery. All claims for shortages / damages must be reported to customer service within 24 hours of delivery along with the images of the damaged products.
- While we try not to charge extra cost from our customer towards shipping; but considering the order size, quantity, we charge a nominal charge of Rs 100/- onwards shipping & handling fees. Depending on Station. The shipping and handling charges are given at the time of check out and you will know about the same before making payment. Such charges are part of the invoice generated by us.